FAQ’s

What should I expect during the massage?

1What is a Medical Massage?
Medical Massage is treatment prescribed and supervised by a physician and billed to insurance. It is performed with the intent of improving various conditions and/or injuries. Our clinic incorporates a variety of techniques during each session to maximize the benefits of massage and focus on healing conditions and/or injuries.
2What should I wear to a massage?
You may wear whatever is comfortable.
3What should I expect during the massage?
You will be taken into a private therapy room and instructed by your therapist to undress to you comfort level. The therapist will then leave the room and allow you time to undress and get on the table under the sheet and blanket. During the massage your therapist will uncover the area being worked on (to your comfort level), other areas will remain covered. The therapist will periodically ask you about soreness of areas worked and level of pressure. After the session the therapist will leave the room as you dress.
4What do I do during a massage session?
Make yourself comfortable and relax. Your therapist may move or adjust your body at certain times or will tell you what is needed. You can change your position any time to make yourself more comfortable. Many people just close their eyes and relax, others prefer to talk. Do not hesitate to ask questions any time.
5How will a massage feel?
Massage on healthy tissue feels good. Some people are surprised that massage does not tickle. Working on an area of injury or chronic pain may cause some amount of irritation or discomfort, which will usually lessen shortly. Always tell your therapist if you feel any discomfort or pain so they can adjust their treatment.
6What is the typical length for a massage?
The most popular session length is 60 or 90 minutes. This gives enough time to relax the body and address specific problems. Shorter sessions can be used as an introduction to massage or address specific area only. Sessions range from 30-90 minutes are available.
7What happens after a massage?
After massage you should feel relaxed. Give yourself time to slowly get up. Many people experience freedom from pain and aches that have built up over months of tension. After an initial period of feeling sleepy, many people experience an increase in energy that can last for days. It is very important to drink extra water following a massage in order to flush out toxins.
8How will I feel after a massage?
After a massage you may experience soreness, which is completely normal. Drinking water, heat, and stretching will help soreness. Most people feel much better, feel less pain, have greater range of motion, or are more relaxed. Some people don’t feel any difference after one visit, but be patient, it’s like going to the gym, and you don’t get a big muscle the first day. A small percentage of people feel worse after their visit, they get sore and feel bruised. This is completely normal, it is from the toxins being released from your muscles. If this happens drink lots of water and stretch. It will pass soon.
9How often should I get a massage?
At the beginning, multiple sessions more frequently are recommended in order to give patients the maximum benefits as every massage session accumulates the gains from previous sessions. After that, frequency is typically decreased gradually in order to find the correct massage intervals for each patient. On average, treatment is recommended anywhere from 1-4 times per month depending on each patient and their needs.
10I am overweight, are there ways to accommodate my size?
Our therapists are professionals and can work with you to make your massage experience comfortable for you. Many people feel uncomfortable getting undressed or are uncomfortable in specific positions. Please discuss your concerns with your therapist. We will accommodate any requests that will make you more comfortable. Our massage table’s maximum weight capacity is 400 lbs.
11What do I need to do if I have been in a car accident or workers comp injury?
Contact our clinic and provide the following information: insurance company, claim number, date of accident, and your insurance adjustor’s name and contact details. Your insurance company will also require a referral from your treating doctor.
12Do I need a referral for medical massage?
Insurance companies require referrals for massage therapy. We have doctors on staff that can complete an evaluation on you and create the referral, or you can obtain one from your Medical Doctor or Chiropractor.
13How to I find out my insurance benefits for massage?
Call and speak with one of our knowledgeable staff members – they will be happy verify with your insurance your benefits and coverage. Most insurance plans require either a co-payment or coinsurance; which we will verify and explain your specific benefits to you.
14What is your cancellation policy?
Your appointment time is reserved especially for you; we require 24 hour advance notice for cancellations. As a courtesy, we make an effort to confirm with you the day before your appointment. To avoid cancellation fees, we kindly ask you to call 24 hours inadvance to reschedule or cancel appointments.
15Do I have to have my entire body worked on?
No, it is not a requirement that the full body be massaged during your appointment. However, if not specified, therapists will do a full-body massage. Therefore we encourage good communication between patients and their therapists. If you are uncomfortable with any area’s being massaged, or if you want the therapist to focus on a specific area only, please let us know.
16Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATON ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. Uses and Discloses of Protected Health Information: Your protected health information may be used and disclosed by your physician, our office staff and others outside of your office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the physician’s practice, and any other use required by law. Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be use, as needed, to obtain payment for your health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission. Healthcare Operations: We may use or disclose, as needed, your protected health information is order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities. For example, we may disclose your protected health information to medical school students that see patient at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may use or disclose your protected health information in the following situations without your authorization. These situation include: as Required By Law, Public Health issues as required by law, Communicable Diseases; Health Oversight; Abuse or Neglect, Food and Drug Administration requirements; Legal Proceedings; Law Enforcement; Coroners, Funeral Directors, and Organ Donation; Research; Criminal Activity; Military Activity and National Security; Workers’ Compensation; Inmates: Requires Uses and Disclosers; Under the Law, we must make disclosed to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Sections 164.500. Other Permitted and Required Uses and Discloses Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action to reliance on the use or disclosure indicated in the authorization. Your Rights: Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes, information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family member or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want to restriction to apply. You physician is not required to agree to a restriction that you may request. If physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us; upon request, even if you have agreed to accept this notice alternatively i.e. electronically. You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with use and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, If any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints: You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complain. We will not retaliate against you for filing a complaint. This notice was published and becomes effective on/or before April 14, 2003. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our HIPAA Compliance Officer in person or by phone at our Main Phone Number.
17Is tipping common practice?
Our motto is, accepted but not expected!